SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of virtuella.co (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virtuella.co.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought as a birthday gift 🎁 Kid loved it so much they didn't want to open any other presents haha
Durable material, vibrant colors - just what I expected! A big thumbs up 👍
Incredible value for money considering the educational aspects of this toy + endless entertainment 💯
This game has been a hit with my kindergarten class. They can't get enough!
A great buy for any parent or teacher looking to make learning fun and engaging.
making learning fun
Bought this as a gift for my nephew who is turning four soon - he loved it right away! The bright colors caught his attention instantly and he enjoys figuring out where each piece goes on the board.
My kindergarten class simply adores this tangram-style board game! It fosters their hand-eye coordination while keeping them entertained. Plus, its durable construction ensures it withstands even the most energetic play sessions.
highly recommend
It's not just a toy, it's an educational tool that promotes hand-eye coordination and color recognition.
✨✨✨✨✨✨✨✨✨
My 6-year-old daughter finds this jigsaw-style board game challenging yet engaging - exactly what she needs at her age group! She’s always eager to draw another card and solve another pattern.
It’s not just a game, it's an educational tool that improves cognitive skills. My kids can't get enough!
My son can't put this down, he's constantly asking to play it.
I bought two sets of these puzzles so both of my kids could have one each during playtime – best decision ever! They enjoy playing together or individually, constantly testing themselves with new patterns.
Engaging, educational, and fun - a great buy for my kids!
This is a wonderful game that encourages children to think and strategize. Love it!
My 3-year-old son and I both love this game! It's a great way for us to bond while also helping him develop essential skills. The pieces are sturdy, child-safe, and easy for his little hands to maneuver.
Loved the quality! Sturdy pieces that withstand energetic play sessions.
My son loves matching the blocks.
An excellent tool to color recognition skills in young ones.
I've noticed significant improvement in my son's color recognition skills since he started playing this game regularly. Highly recommended!
This game is as educational as it is entertaining – a win-win!
My daughter finds this jigsaw-style board game challenging yet engaging - exactly what she needs at her age group! She’s always eager to draw another card and solve another pattern.
This is not just a toy but also an educational tool that helps children develop essential skills like problem-solving, spatial awareness, color recognition etc., all while having fun!