SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of virtuella.co (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of virtuella.co.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As an avid nature enthusiast, having a reliable night vision monocular is a must. The 35mm objective lens and wide field of view allow me to observe wildlife with stunning clarity, even in complete darkness. The integrated camera functionality is a bonus, allowing me to capture breathtaking moments effortlessly. The rechargeable lithium battery ensures I never miss a moment of adventure. You won't regret investing in this gem! 👍
The clarity and detail this night vision monocular offers are beyond impressive. I was hesitant at first, but after trying it out during a camping trip, I'm blown away. I couldn't be happier with my purchase.
I got three different night vision binos, of about three evenly spaced price-ranges. This one was the mid-priced one, and pound for pound, I think this one blew the other two away. The picture can be a little granier than the more expensive model I have, but the build quality seems more durable on this one, and it's more compact (BIG plus for me, because it fits into a nice bino rig I got for the winner, and the more expensive one was just too big). Much more durable, more powerful, and more comfortable to use than the cheaper one. I think its mid-range price point and build quality knock the competition in the dust. I did get a powerful tactical IR light that I thought would work in concert with these, lighting everything up even more. But for some reason, everything just turns blinding white when I turn on the IR light. I'll have to figure out what the deal is with that. I'm sure I'm doing something wrong, lol. But it has excellent range and brightness on its own. I Dig It!